Terms of use

1. Who we are

Simcation is operated by FYCORPS IT SOLUTIONS FZCO, DUBAI , UAE, registration Dubai Integrated Economic Zones Authority (IFZA) (“we”, “us”). You can reach us at [email protected].

2. What we sell

We sell prepaid, data-only eSIM plans for use while travelling. Each plan includes a set amount of mobile data for a set number of days in the countries listed on the plan page.

Plans do not include a phone number, voice calls or SMS. Connectivity is provided through mobile network partners of our eSIM supplier in each destination; we do not operate a mobile network.

3. Your device

Before buying, you must make sure your device supports eSIM and is unlocked to accept other networks. You confirm this at checkout.

An eSIM can be installed on one device only and usually only once. If you delete it from your device, it normally cannot be restored.

4. Prices and payment

Prices are shown in euros (EUR) to visitors in Europe and in US dollars (USD) elsewhere. You can change currency on the website. The price shown at checkout, including any taxes we are required to charge, is the price you pay.

Payments are processed by Stripe. We do not see or store your full card details. Your bank may charge its own fees, for example for currency conversion.

We may change prices at any time. Changes never affect orders already paid.

5. Delivery

After your payment is confirmed, we email your eSIM (QR code and install details) to the address you gave at checkout, and show it on your order confirmation page. Delivery usually takes less than a minute. If you have not received it within one hour, contact us.

6. Validity and data

• The validity period starts when you install the eSIM on your device, not when you buy it. You can buy your plan any time before your trip, but install it on the day you travel so you don't lose days.
• A plan ends when its data is used up or its validity period ends, whichever comes first. Unused data does not carry over and is not refundable.
• Network speeds and coverage depend on the local partner networks and on your location, device and conditions. We cannot guarantee a particular speed or coverage in every place.
• To connect, you must turn on the eSIM line and enable data roaming for it on your device.

7. Acceptable use

You may use your plan for personal travel connectivity. You must not use it for anything illegal, to resell the service, to send spam, or in a way that harms the network or other users, including running it in devices other than phones, tablets or similar consumer devices.

We or our supplier may suspend a plan that is used in breach of these rules or that is required to be suspended by law or by a network operator.

8. Right of withdrawal (customers in the EU and UK)

Consumers in the EU and UK normally have 14 days to withdraw from an online purchase. Because an eSIM is digital content delivered immediately, at checkout you ask us to deliver it straight away and acknowledge that you lose this right of withdrawal once delivery starts.

This does not affect your rights under our refund policy, which lets you get a refund for an eSIM you have not installed, or your legal rights if the service is faulty.

9. Refunds

Refunds are handled under our refund policy. If you have a problem with an order, please contact us before disputing the payment with your bank, so we can fix it quickly.

10. Our responsibility to you

If a plan does not work because of a problem on our side or our supplier’s, we will fix it, replace it or refund it.

To the extent the law allows, we are not responsible for losses that were not foreseeable, for business losses, or for problems caused by your device, its settings, local network conditions outside our control, or events beyond our reasonable control. Our total liability for an order is limited to the amount you paid for it.

Nothing in these terms limits rights you have under consumer protection laws that cannot be excluded.

11. Your personal data

We use your email address and order details to deliver your eSIM, provide support and meet legal and accounting requirements. Our privacy policy explains how.

12. Changes to these terms

We may update these terms. The version published when you place your order applies to that order.

13. Governing law

These terms are governed by The laws of the United Arab Emirates as applied in the Emirate of Dubai. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in your local courts.

14. Contact

Questions about these terms: [email protected].